Booking an Appointment
An appointment system is in operation at the practice to see a doctor, practice nurse or healthcare assistant.
Appointments can be made at the front desk reception or by telephone to 01274 566617 between 8am to 6pm, Monday to Friday.
You can also book your appointments online via SystmOnline (please ask at our reception desk for details).
To be able to access online appointment booking you will need a username and password.
Please bring your photo ID (passport and driving licence) to reception and you will be issued with a username and password.
If you already have your login details, you can access SystmOnline below.
SystmOnline
Login to Online Services
Register for Online Services
Online Consultation
You can also book an Online Consultation. If you would prefer to you can fill in a form online here (using Patchs) to ask for medical advice.
Online Consultations are available each day until all appointments have been taken. If you see a message saying, "Oak Glen Surgery is currently unavailable for requests", this means all routine appointments for the day have gone.
Please try another day or call reception if your problem is urgent.
Appointment Options
Patients have access to a face to face or telephone appointment with a doctor or nurse normally within 2 days.
Patients also have the appointment option to book at least 4-8 weeks in advance.
You can express a preference of doctor of whom you wish to see for consultation, however, this is also dependent upon availability.
If a doctor of your choice is not available you will be offered the next available appointment with another doctor.
We would ask you to inform us if for some reason you are unable to attend your appointment as missed appointments make it difficult for others to see a doctor.
To book an appointment with us by phone, please call 01274 566617.
Telephone Appointments
If you feel that you that you just need to speak to a doctor or nurse rather than having a face to face appointment please ask the receptionist to book you a telephone appointment.
The best time to speak to a GP is after they have completed their morning surgery or before their afternoon surgery starts.
The reception staff will arrange for a GP to call you on your specified telephone/mobile number.
Urgent Appointments
If patients feel that their condition is urgent they can ring the practice at 8am for an urgent on the day appointment to be seen in a doctor’s morning or afternoon surgery.
This appointment system has been put in place so that patients who feel that they need to be seen urgently are seen on the day by a doctor.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Extended Access Service – Information for Patients
This Practice is part of the extended access service which provides GP, Physiotherapy, Nurse and Health Care Assistant appointments from the following (hubs) across Bradford:
- Canalside Health Centre, Bingley – Mondays 6:30pm to 9:30pm
- North hub: Shipley Medical Practice, Alexandra Road, Shipley, Bradford, BD18 3EG
- Central hub: Picton Medical Centre, Westbourne Green Community Health Care Centre, Manningham, Bradford, BD18 8RA
- South hub: The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX
As a patient registered with this Practice, you have access to the following:
Weekday appointments
Evening appointments (6:30pm to 9:30pm) at any of the three hubs to see one of the following, subject to availability:
GP, Physiotherapist, Nurse, Health Care Assistant and Voluntary Sector Services.
Weekend appointments
Weekend appointments are available with a GP from 10am to 1pm on Saturdays and Sundays from the central hub, subject to availability.
More information about appointments with the extended access service
The service is run by Bradford Care Alliance, which represents all GP Practices in the Bradford area.
Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice.
To use this service we ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
We are flexible in our surgery times to fit patient schedules where possible, and we do home visits as well, especially when providing elderly and palliative care.
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
Lack of transport is not a reason to request a home visit.